How to Return

STOREBRIANDALES.COM has created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on storebriandales.com within 30 working days from the delivery date. Here’s how:
- Make sure the items are in the same condition you received them in, with all tags still attached.
- Log in and go to My Account. In this page, left below, you will find the RMA section. Click on it, to start the return procedure. In this page, click on Request New Rma, choose the number related to the order you want to return and follow the istruction. Please, remember to specify with a comment if you want to return the whole order or just some items.
- Fill in the RMA module and specify the reason for the return.
- Print the return label that you will receive per e-mail from our Customer Care Service.
- Prepare the package and stick the DHL label (only for CEE countries) on the briandales’ box (or any other solid, rigid carton box) over the prior delivery information.
- Schedule the pick up of your package by contacting DHL by phone or online within 14 working days to arrange a suitable date.

N.B.: the refund does't includes import-export fees.

Return costs per Country

CountryReturn cost
Austria € 14
Germany € 14
France € 14
Monaco € 14
Belgium € 14
Luxembourg € 14
Netherlands € 14
Spain € 14
Portugal € 14
United Kingdom € 14
Czech Republic € 18
Estonia € 18
Hungary € 18
Lithuania € 18
Latvia € 18
Poland € 18
Romania € 18
Slovenia € 18
Slovakia € 18
Bulgaria € 18
Denmark € 18
Finland € 18
Sweden € 18
Ireland € 18
Greece € 34
Switzerland € 39
Norway € 39
Canary Island € 39
Corsica € 18
Balearic Islands € 18
Andorra € 39
Ceuta&Melilla € 39
Gibraltar € 39
Turkey € 39


If you prefer, you can also use a different courier service from DHL. In this case, return shipping will be at your own expense and responsibility, and storebriandales.com will not refund you in the event of theft or loss.

Your will receive a email confirming the acceptance of your return within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, briandales.com will not be able to issue the refund and the package will be sent back to you.

You can always check the status of the returned order through the area My Account or by entering the code that you will find on your copy of the label at www.dhl.com. 

NOTES:
Send your return only from the same Country in which you placed your order. We will not be able to accept returns from different Countries.

Make sure that the blue safety drawstring is still attached at the item. We will not refund items returned without this drawstring.

STOREBRIANDALES.COM reserves the right to inspect returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.

STOREBRIANDALES.COM reserves the right to request photographic support for returns if necessary for the evaluation of return process.


NON-EU COUNTRIES

Returns are at Customer’s charge. Changes of size or items cannot be made directly, but only by return of money.

In case of duties, VAT and/or any other taxes, the relevant amounts will be deducted from the repayment of the product cost.

Please inform our Company of any return shipment with the relevant  tracking number (mandatory).

 


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