STOREBRIANDALES.COM has created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on storebriandales.com within 30 calendar days from the delivery date. Here’s how:

  • Make sure the items are in the same condition you received them in, with all tags still attached.
  • Enter your personal area, in the "Order History and Details" area to see the list of orders placed. Enter the order that contains the material to be returned by clicking on the "Details" item.
  • Go to the "RETURNS" section, mark the product(s) you wish to return and enter an explanation for the return. At the end, click on the REQUEST RETURN WITH REFUND button, if you want to return the product and get a refund, or the REQUEST RETURN WITH REPLACEMENT button, if you want to return the product and get a replacement. In the case of a replacement request, indicate the new size you wish to receive in the reason for return field.
  • For orders in ITALY and EUROPE, you will receive an email from our Customer Service with the waybill to be pasted outside the package containing the items to be returned. We will book the courier and send it to your shipping address indicated in the return request.
  • For EXTRA EEC orders, the package must be sent by you to our warehouse in Bassano del Grappa (to the address indicated in the PDF with the return request).
  • Prepare the goods you intend to return inside the box received from STOREBRIANDALES.COM (or a box with the same characteristics of strength and dimensions). Remember to seal the package on all sides.

N.B.: the refund does't includes import-export fees.

Return costs per Country

Country Return cost Austria € 14 Germany € 14 France € 14 Monaco € 14 Belgium € 14 Luxembourg € 14 Netherlands € 14 Spain € 14 Portugal € 14 United Kingdom € 14 Czech Republic € 18 Estonia € 18 Hungary € 18 Lithuania € 18 Latvia € 18 Poland € 18 Romania € 18 Slovenia € 18 Slovakia € 18 Bulgaria € 18 Denmark € 18 Finland € 18 Sweden € 18 Ireland € 18 Greece € 34 Switzerland € 39 Norway € 39 Canary Island € 39 Corsica € 18 Balearic Islands € 18 Andorra € 39 Ceuta&Melilla € 39 Gibraltar € 39 Turkey € 39

If you prefer, you can also use a different courier service from our courier. In this case, return shipping will be at your own expense and responsibility, and storebriandales.com will not refund you in the event of theft or loss.

Your will receive an email confirming the acceptance of your return within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, briandales.com will not be able to issue the refund and the package will be sent back to you.

You can always check the status of the returned order through the area My Account or by entering the code that you will find on your copy of the label at the site of the courier.

NOTES:
Send your return only from the same Country in which you placed your order. We will not be able to accept returns from different Countries.

Make sure that the blue safety drawstring is still attached at the item. We will not refund items returned without this drawstring.

STOREBRIANDALES.COM reserves the right to inspect returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.

STOREBRIANDALES.COM reserves the right to request photographic support for returns if necessary for the evaluation of return process.

NON-EU COUNTRIES

Returns are at Customer’s charge. Changes of size or items cannot be made directly, but only by return of money.

In case of duties, VAT and/or any other taxes, the relevant amounts will be deducted from the repayment of the product cost.

Please inform our Company of any return shipment with the relevant tracking number (mandatory).